What are your hours of operation?
We are open Monday - Friday from 8:00am to 5:00pm.
What geographical area does Preferred Pools cover?
We cover The Woodlands, Spring, Cypress, Tomball, Magnolia, Willis, Montgomery, and Conroe.
What kind of pools do you service?
We service all types of plaster/gunnite swimming pools.
Do you sell pool chemicals?
No, that is the beauty of having preferred service your pool. No dangerous chemical sitting around your home which can be dangerous to your pets and small children.
Do you test pool water?
Yes, we offer analysis water testing for all of our customers. We want to assist our customers in properly maintaining their pool. Call us!
Do You Accept Credit Cards?
VISA, MasterCard, American Express and Discover. Customers can also sign up for auto billing. Customers also may pay by check.
Do you require a contract?
No. Preferred Pools has excellent quality customer service it’s the only way to keep customers! Most of our customers have been with us for years.
What if there is a problem with my equipment?
Your pool care technician will check your equipment at each weekly visit. Minor problems will be fixed on the spot; if your equipment requires more extensive servicing we will leave a door hanger with this information so that we can further discuss the corrective action needed. We are fully trained and licensed to clean, repair or replace all of your pool equipment.
If my pool needs water, will you add it during your weekly service call?
Our normal policy is not to add water but to leave a door hanger asking you to add water to the pool.
Do you carry Liability Insurance?
Yes. At Preferred Pools we feel you deserve the peace of mind that comes with knowing we are an insured pool service.
What happens if it rains on my pool service day?
As we all know mixing long poles, water, electrical equipment, and lightning is not the safest thing to do! While we don’t mind getting wet, we want to keep our guys safe. If it is raining your pool will be serviced as normal. If there is lightning, we will look at the radar and see if we can wait the storm out and service your pool at a later time. If radar shows storms most of the day then a “severe weather service” will be performed; checking and adjusting chemicals, emptying baskets, and backwashing if needed however the pool will not be cleaned.
Can I request the day my pool gets serviced?
In most cases yes. However, while we will do our best to accommodate all requests, the day each pool is serviced is determined when our technicians are in your area. If you have a special event and would like it serviced on a specific day we can always preform an additional cleaning upon request.